Frequently Asked Questions
Everything you need to know about HAIRHOUSE products, shipping, and professional care.
Are your hair care products professional grade?
Yes, all products available at HAIRHOUSE are 100% authentic and sourced directly from authorized distributors or the brands themselves to ensure you receive professional-salon quality every time.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for opened products?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a faulty electrical tool, it is covered under our manufacturer warranty.
Do you offer international shipping?
Currently, HAIRHOUSE ships to domestic locations. We are working on expanding our logistics to offer international shipping to beauty enthusiasts worldwide in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna for your convenience.
How can I find the right products for my specific hair type?
We recommend using our 'Shop by Hair Concern' filter on the collection pages or contacting our customer service team for a personalized recommendation based on your hair texture and goals.